After You Win an Auction

Step 1: You've Won - What's Next?

When you win an auction, you'll receive:

• A notification in the site header (bell icon)
• A confirmation email

Click the notification or email link to go to Auction Fulfilments.

Step 2: Go to Auction Fulfilments

• In the left menu, click Buying > Auction Fulfilments
• Your won item appears under "Awaiting Payment"
• Find the item and click "Pay Now" in the Actions column

This opens the Complete Purchase checkout flow.

Step 3: Confirm Availability & Terms

First screen confirms:

• Equipment availability date
• When you can schedule deinstallation/collection
• Any scheduling constraints

Tick the checkbox to confirm you understand

Click "Next" to continue.

Step 4: Choose Delivery or Storage

You have two options:

Option A: Deliver to My Location

• Equipment delivered directly to your address
• Select a saved delivery address or add a new one
• Delivery cost calculated based on distance and equipment

Option B: Transport to Bristol Storage

• Equipment moved to secure storage facility
• Choose storage duration: 1, 4, or 8 weeks (or custom)
• Additional storage fees apply
• Gives you time to arrange final transport

Select your option and click "Next".

Step 5: Deinstallation & Optional Services

Deinstallation (Included):

• Professional removal from current site
• Cost shown based on equipment zone
• Required for all purchases

Screenshot: Deinstallation section

Optional Add-Ons (if choosing Bristol storage):

Storage:

• Select duration (1-8 weeks or custom)
• Cost shown per week

Packing Services:

• Road freight packing - for UK transport
• Sea freight packing - for international shipping
• Protects equipment during long-distance moves

Loading Assistance:

• Help loading onto your transport
• Professional handling team

Your total updates automatically as you select options.

Click "Next".

Step 6: Add Dates & Contacts

Preferred Dates:

• Enter your preferred collection/delivery date
• Optionally add an alternative date

Onsite Contact:

• Your details are pre-filled
• Add an alternate contact if someone else will be present

Click "Next".

Step 7: Review & Checkout

Review everything:

• Item details
• Delivery/storage choice
• All services and costs
• Total amount payable

If everything looks correct, click "Continue to Payment".

Step 8: Pay via Stripe

You'll be taken to Stripe Checkout:

• Enter payment card details
• Complete 3D Secure verification if required
• Payment processed securely

After successful payment, you're returned to Meditech Auction.

Step 9: Payment Confirmation

You'll see:

• A Purchase Summary page confirming your transaction
• Payment status: Paid
• All service details and costs
• A confirmation email is also sent

You can also view this anytime under Finance > Receipts & Invoices.

Step 10: Track Your Order

Your order now moves into fulfilment:

• Go to Buying > Auction Fulfilments anytime
• Status updates as your order progresses:
• • Awaiting Payment (Complete)
  • Awaiting Scheduling
  • Scheduled
  • In Progress
  • Delivered / Collected

Updates:

• Fulfilment provider will contact you to confirm appointment
• You'll receive notifications via email and on-site
• Track progress in real-time

📦 Questions about delivery? Contact our fulfilment team via the details in your confirmation email.